Question 1

When will my order be shipped?

Accepted Answer

Placed orders are usually shipped in 1-2 business days. A shipping confirmation email with shipping details and a tracking number is sent as soon your order is handed over.  In case of any inconvenience you should recieve an email concerning your order. 
 
Once the shipping confirmation email is sent, the delivery time may then depend on the cargo carrier.  Please check the conditions of the package before accepting delivery; if damaged, you should reject delivery immediately before accepting the package as stated in the Sales Policy.
 
If you still have questions about the shipping of your order please contact here.

Question 2

How can I apply for a change or refund?

Accepted Answer

You can return a product you bought from Baykind Online Shop by sending us the product with packaging complete and unharmed with selected shipping company* counter paid within 14 days from the date of invoice. The return accept process of the products is made within 10 working days. In case of any user related damage to the product or packaging, return or change is not possible.  
 
Selected Shipping Company and Adress
 
Yurtiçi Kargo Erenköy Şubesi
Erenköy Mah. Karanfil Sok. Reşitbey Apt. No: 26/A, 34738 Kadıköy/İstanbul
 
Please note that given cargo address is only for returned packages.

Question 3

When will the refund/cancellation of the product be refunded?

Accepted Answer

The condition of the product is checked for compliance with the return conditions and the return process is initiated. Once the return is approved, the product charge will be returned to your credit card within 10 business days of the legal period. This period begins when the returned product is approved for refund by Baykind. When your refund request is confirmed and the product amount is returned to your credit card, you will be notified via e-mail.
 
It is determined by the bank to take the amount into account after the refund is made. You can request information from your bank.

Question 4

What is the status of my order?

Accepted Answer

Once the shipping confirmation email is sent with the tracking number, you may check the status of your delivery via the cargo carrier system.

Question 5

Can I have my online purchase delivered in gift wrapping?

Accepted Answer

Your purchase will be delivered in Baykind gift wrapping if you indicate so in the "Gift Request/Instruction Note" on cart page.

FREQUENTLY ASKED QUESTIONS

When will my order be shipped?

How can I apply for a change or refund?

When will the refund/cancellation of the product be refunded?

What is the status of my order?

Can I have my online purchase delivered in gift wrapping?

If you couldn't find an answer on this page, you may contact us here.